Policies / Warranty

Warranty Information

At Better Home Furniture & Mattress we take pride in offering products that combine comfort, quality, and durability. Every item purchased is protected by the manufacturer’s warranty, and for added confidence, we also provide our 5-Year Extended Protection Plan through Montage.

Our goal is to help you enjoy your furniture for years to come, free from worries about unexpected accidents or damage. We not only honor all manufacturer warranties but also assist our customers in understanding what is covered and how to make a claim when needed.

5-Year Extended Protection Plan

Life happens, and we understand that accidents are part of it. That is why Better Home Furniture & Mattress offers the Extended Protection Plan in partnership with Montage. This program was designed to keep your furniture looking new while offering practical solutions for everyday incidents.

With this protection plan, you receive a complete cleaning and maintenance package supported by the professional warranty service team at Montage. Together, we ensure your investment remains protected long after your purchase.

The Montage Protection Plan includes:

• Five-year limited coverage for accidental damage to fabric, leather, wood, area rugs, and outdoor furniture used in normal residential conditions.
• Expert customer service and live support when you need assistance.
• Fast and efficient claim processing for a smooth and reliable experience

How the Program Works

If you purchased the Extended Protection Plan through Montage and experienced an eligible issue, it is important to contact Montage within 30 days of noticing the problem.

You can reach Montage directly through the following channels:

• Phone: (800) 686-5559
• Text Message: (616) 202-3404
• Website: www.montagefs.com
• Email: careteam4@montagefs.com

Our protection plan is designed to make the process simple and stress-free. Depending on the type of issue reported, here’s what you can expect:

• You may first be advised to use the cleaning and maintenance products provided at the time of purchase to attempt to remove a stain or correct minor damage.
• If you no longer have your care kit, Montage may send you a replacement kit to use as an initial step.
• If the issue cannot be resolved using the provided products, a qualified service technician may be scheduled to inspect, clean, or repair the affected area.
• If repair is not possible, the damaged portion—or in some cases, the entire item—may be replaced.
• If a replacement is approved, the value will be equal to the original purchase price of the affected item only.
• The warranty and protection plan are non-transferable and apply solely to the original purchaser.

Please Note:

• The Montage Protection Plan does not cover accumulated damage, multiple stains over time, or wear caused by regular use.
• Pet-related damages are not covered unless explicitly listed in the policy.
• Montage administers the Extended Protection Plan directly. Better Home Furniture & Mattress may assist in coordinating claims, but service and approvals are handled through Montage.

At the time of purchase, you receive a Warranty Card with complete coverage details. If you misplace this information or have any questions about eligibility before filing a claim, please contact Better Home Furniture & Mattress Customer Service for assistance.

Manufacturer’s Warranties

At Better Home Furniture & Mattress, your satisfaction is our top priority. Every product we sell is covered by a manufacturer’s warranty, which protects against defects in materials or workmanship under normal residential use.

Our Customer Service team is always available to help you understand the details of your warranty and assist you throughout the process should you ever need support.

How Manufacturer Warranties Work

Manufacturer warranties function as service repair warranties. This means that any damage or defect must first be evaluated and inspected to determine the best solution. In most cases, this inspection is conducted directly in your home, as required by the manufacturer.

Once the situation has been assessed by our customer service department, a service appointment will be scheduled. In many cases, our certified technicians can repair the issue on-site.
If the technician determines that replacement parts or a full replacement is necessary, those items will be ordered in accordance with the manufacturer’s policies.

Please Note:

• All manufacturer warranties are strictly followed according to the manufacturer’s terms and conditions.
• Warranties apply only to the original purchaser of the furniture and cannot be transferred.
• Warranties are valid for normal residential use only. Items intended for residential purposes are not covered for commercial or outdoor use unless specified otherwise.

·         Contact Customer Service

·         For any questions related to warranties, product coverage, or service assistance, our Customer Service Department is ready to help you.

·         Phone: (508) 578-7088
Email: contact@betterhomefurniture.com

·         Customer Service Hours:
Monday to Friday: 10:00 AM – 6:00 PM

·         Our stores are open daily for sales and general inquiries; however, warranty and administrative services are handled exclusively during the hours listed above. Our team provides you with attentive and reliable support to ensure your satisfaction.

Service Outside of Warranty

Once the warranty period has expired, any repairs or replacements become the customer’s responsibility. However, our team is always happy to assist with guidance and recommendations to help you find the best possible solution.

Clearance and Final Sale Policy

Better Home Furniture & Mattress offers selected items at deeply discounted prices through our Clearance and Final Sale section. These products may include discontinued models, showroom display pieces, or items sold “as is.”

All clearance and “as is” merchandise is sold without warranty coverage and is not eligible for returns, refunds, or exchanges. Any existing imperfections or variations in color, texture, or finish are considered part of the item’s condition and are reflected in the discounted price.

Before completing your purchase, we encourage customers to carefully inspect all clearance and floor-model pieces. Our team will be happy to provide full details about each item’s condition to ensure you are fully informed at the time of sale.

All sales of clearance and “as is” items are final.

Delivery and Pickup Policies

At Better Home Furniture & Mattress, we are committed to making your shopping experience as smooth as possible. Once you have selected your new furniture or mattress, getting it home should be simple and worry-free, and we guarantee it.

We proudly offer delivery and in-store pickup options, as well as factory-direct shipments for selected items. No matter which option you choose, our team will ensure your order is handled with care from start to finish.

Our delivery professionals are trained to provide exceptional service, ensuring that your furniture arrives in excellent condition and is set up safely in your home. For customers who prefer to pick up their merchandise, our staff will assist with preparation and loading to make the process quick and convenient.

Your comfort and satisfaction are our top priorities. We strive to make every step, from purchase to delivery, a positive and reliable experience.

Delivery Policy

Better Home Furniture & Mattress proudly offers delivery and assembly services throughout the United States.

For orders within Massachusetts and surrounding areas up to 100 miles from our stores, all deliveries and installations are handled directly by our Better Home professional delivery team.

For deliveries located beyond 100 miles, we work with our trusted third-party delivery partners to ensure your furniture arrives safely and on time anywhere in the country.

Every order is scheduled carefully to guarantee a smooth and reliable experience from purchase to setup. Our goal is to make sure your furniture reaches your home in perfect condition, no matter where you live in the United States.

Furniture Delivery Charge

Better Home Furniture & Mattress offers professional delivery and assembly services designed to make your experience easy and worry-free.

Delivery charges vary depending on the distance from our Massachusetts location.

• For deliveries within Massachusetts, the standard delivery and assembly fee is $199.
• For nearby states within approximately 120 miles, slightly higher rates may apply.
• For long-distance deliveries to other states, rates are calculated based on distance and location, with prices starting from $299 and reaching up to $799 for the West Coast.

All delivery fees include professional transportation, full assembly when required, careful placement in your home, and removal of all packaging materials.

For customers who prefer contactless delivery, we also offer the option of receiving your items packed and unassembled for a reduced rate.

Once your merchandise is available, our team will contact you to arrange a convenient delivery date and time. We take every step to ensure your order arrives safely and efficiently.

Mattress Delivery Policy

Better Home Furniture & Mattress provides seamless and professional delivery experience for every mattress purchase.

Our mattress delivery and assembly fees follow the same structure as our furniture deliveries, with pricing based on distance from our Massachusetts locations.

In addition, we offer removal of old bedding for a small additional fee, available upon request at the time of scheduling.

To make your delivery go smoothly, please review the following guidelines:

• All orders must be paid in full prior to scheduling a delivery. Financing options of 6, 12, or more months are available for qualifying purchases. Restrictions apply; see store for details.
• Once your merchandise arrives at our warehouse, we ask that delivery be scheduled within 10 days of notification. If this is not possible, please contact us to make alternative arrangements.
• You will receive a confirmation message by phone, text, or email approximately two days before your scheduled delivery with a three-hour delivery window between 9 a.m. and 6 p.m.
• Delivery time frames cannot be changed once confirmed.

Preparing for Delivery

To ensure smooth delivery, please review these recommendations:

• Someone 18 years of age or older must be present to receive and sign for the delivery.
• Make sure driveways, walkways, and entrances are clear of snow, debris, or obstacles that could hinder delivery.
• Please clear the area where the new furniture or mattress will be placed. Our delivery team cannot move or remove existing furniture.
• If a window removal or special entry is required, please arrange this in advance when scheduling delivery.
• If you need to reschedule, please contact the Better Home Delivery Department at least 48 hours in advance. Cancellations made within 48 hours of the scheduled delivery may be subject to a handling fee in addition to the delivery charge.

Delivery Hours:
Monday through Saturday: 9 a.m. – 6 p.m.
Sunday: Closed

Please note that for safety reasons, deliveries may be delayed or rescheduled in the event of hazardous weather conditions. Our team will always contact you promptly to update your appointment if any changes are required.

Pickup Policy

Better Home Furniture & Mattress offers an in-store pickup option for customers who prefer to collect their merchandise directly from one of our locations. To make the process simple and organized, please review the following guidelines.

• Once your merchandise arrives at our warehouse, we ask that pickup be scheduled within 10 days of notification. If additional time is needed, please contact us so we can make alternative arrangements. Items not scheduled for pickup within 10 days may be released back into inventory.
• Please contact our team at least 72 hours in advance of your planned pickup date. This allows us to transfer your order and prepare it for collection at your chosen location. You can reach us by phone at (508) 578-7088 or by email at contact@betterhomefurniture.com.
• For security purposes, we may photograph license plates and loaded vehicles at the time of pickup.
• Our staff reserves the right to refuse to load merchandise into any vehicle that is considered unsafe for transport.
• If someone other than the person listed on the order will be picking up the merchandise, please notify us beforehand.
• A valid driver’s license or government-issued ID is required for all pickups, and our team may verify the information to confirm identity and ensure safe handling of your order.

Our goal is to make your pickup experience safe, organized, and efficient. Please ensure your vehicle is suitable for transporting the merchandise you are collecting.

Outlet Policy

At Better Home Furniture & Mattress, our Factory Outlet section features items offered at deeply discounted prices. These products may include showroom pieces, discontinued models, or items sold “as is.”

All Factory Outlet merchandise is sold in its current condition, with no returns, exchanges, or warranty coverage. Any variations or imperfections are reflected in the discounted price.

Our team carefully inspects and discloses the condition of each item prior to purchase to ensure complete transparency and customer satisfaction.

Return Policy

Customers have up to 24 hours after delivery or pickup to request a return or exchange (excluding bedding). After this period, all sales are considered final.

• Returned items must be in their original condition and packaging.
• Delivery, assembly, and special-order fees are non-refundable.
• Special orders are custom or made-to-order and cannot be canceled, returned, or refunded once confirmed.
• All approved returns are subject to a 35% restocking fee based on the total sale amount.
• A 30% non-refundable deposit is required for all special orders. If a special order is canceled after confirmation, the deposit will not be refunded.

Please Note:

• Bedding and mattresses are final sale and cannot be returned or exchanged.
• If a pickup is required for an approved return, an additional delivery fee will apply.

 

Bedding Policy

At Better Home Furniture & Mattress, all bedding and mattresses are considered final sale and are not eligible for return, exchange, or refund.

For health and safety reasons, as well as compliance with Massachusetts regulations, we cannot accept returns on any bedding or mattress once it has been delivered or picked up. We encourage customers to carefully review their selection before completing the purchase to ensure satisfaction with comfort, size, and firmness.

Each mattress is brand new, sealed, and delivered directly from our warehouse or the manufacturer to guarantee hygiene and product integrity. Once a mattress or bedding item leaves our facility, it cannot be restocked, resold, or reused in any way.

If you believe your mattress has a manufacturing defect, please contact our Customer Service Department at (508) 578-7088 or email contact@betterhomefurniture.com. Our team will assist you in filing a warranty claim directly with the manufacturer or through your Montage Protection Plan if applicable.

We recommend allowing 30 to 90 days for your body to adjust to a new mattress, as comfort and support can take time to balance naturally.

Compliance Notice – Massachusetts Bedding Regulation
In accordance with Massachusetts General Laws Chapter 94, Section 271A, any mattress or bedding item that has been returned, previously delivered, or used before resale must be clearly labeled as such. Better Home Furniture & Mattress does not resell returned bedding or mattresses and ensures all products sold are new and comply with state sanitation and labeling requirements.

Furniture Repairs and Service

At Better Home Furniture & Mattress, your satisfaction continues long after your purchase has been delivered. We are committed to providing excellent customer support and reliable service whenever you need assistance with your furniture.

On-Site and Off-Site Repairs

Our goal is to ensure that every product meets your expectations. If a service or repair is needed, Better Home Furniture & Mattress follow these procedures:

• We reserve the right to perform in-home inspections of any merchandise reported as damaged or defective.
• Depending on the nature of the issue, repairs may be completed in your home, at our local service facility, or directly through the manufacturer or authorized partner.
• At our point, merchandise may be repaired or replaced in accordance with the manufacturer’s warranty or the Montage Protection Plan.
• Service appointments are scheduled based on availability and delivery routes. Please contact our Customer Service Department to arrange a service visit or inspection.

Customer Service Contact:
Phone: (508) 578-7088
Email: contact@betterhomefurniture.com

Customer Service Hours:
Monday to Friday: 10:00 AM – 6:00 PM
Saturday and Sunday: Closed

Warranty Information

Better Home Furniture & Mattress offers two types of product protection:

1. Manufacturer Warranties, provided by the original brand or factory.
2. Extended Protection Plans, available through Montage, offering up to five years of additional coverage.

For detailed information about what is included in each plan, please refer to the Warranty Information section of this page.

Please Note:

• Manufacturer warranties apply only to the original purchaser.
• All warranties cover normal residential use only.
• Better Home Furniture & Mattress strictly adheres to all manufacturer warranty terms and cannot process claims for merchandise located outside our normal service or delivery areas.

 

Mattress Comfort and Warranty Policy

At Better Home Furniture & Mattress, we understand that it can take time for your body to adjust to a new mattress. For this reason, we encourage all customers to allow at least 30 nights of continuous sleep before evaluating the comfort and support of their new mattress.

Because of state health regulations and hygiene standards, mattresses and bedding are final sale and cannot be returned or exchanged once delivered or picked up.

Our comfort recommendations are designed to help customers select the ideal mattress before purchasing. Our trained staff will provide detailed information about each mattress model, including firmness, materials, and support features, to ensure the best possible choice.

If you experience a manufacturer defect within the warranty period, our team will assist you in submitting a claim directly through the manufacturer or through your Montage 5-Year Protection Plan, if applicable.

All mattresses must remain free of stains, damage, and signs of use to qualify for warranty claims. Accessories, power bases, foundations, floor models, and custom-size orders are final sale and are not eligible for return or exchange.

Payment, Cancellation, and Refund Policy

At Better Home Furniture & Mattress, we value transparency and want our customers to feel confident at every stage of their purchase. The following guidelines outline our policies regarding payment, cancellations, and refunds.

Accepted Payment Methods

Better Home Furniture & Mattress accepts the following forms of payment:

• Credit and Debit Cards: Visa, MasterCard, Discover, and American Express.
• Personal Checks: Accepted with valid photo identification. Starter or temporary checks are not accepted.
• Financing Options: Flexible financing plans are available for qualifying purchases. Please contact the store for details about current financing programs.

Cancellation Policy

Orders may be canceled prior to delivery or pickup by contacting our Customer Service Department at (508) 578-7088 or emailing contact@betterhomefurniture.com.

Please note:

• Special orders cannot be canceled, refunded, or transferred once confirmed.
• A 30% non-refundable deposit is required for all special orders at the time of purchase.

If a special-order item becomes unavailable from the manufacturer, Better Home Furniture & Mattress assumes no liability beyond providing a full refund of the deposit.

Refund Policy

• Credit and Debit Card Payments: Refunds will be issued to the same card used for the original payment once authorized.
• Cash or Check Payments: Refunds will be processed by check within 14 business days from the date of approval. Cash refunds are not available.
• Refunds for canceled orders or returned items (when eligible) will be processed after confirmation and may be subject to applicable restocking fees or delivery charges.

Additional Terms

• Customers must schedule delivery or pickup within 10 days of being notified that merchandise is available. If we do not receive confirmation within this timeframe, the merchandise may be released or rescheduled.
• Please notify us promptly if there are any changes to your delivery address, phone number, or contact information.
• Availability of special-order merchandise is not guaranteed. In cases of manufacturer delays or discontinuations, Better Home Furniture & Mattress will inform the customer immediately and provide available alternatives or a refund of any deposit paid.
• Due to natural variations in materials, color and texture differences may occur between separate purchases of wood, fabric, or leather furniture. These differences are not considered defects.

 

Price Match Policy

At Better Home Furniture & Mattress, we are dedicated to offering the best prices and value to our customers. If you find an identical item being sold at a lower price by another authorized local retailer with a physical store, we will gladly match that price before completing your purchase.

Terms and Conditions

• The item must be identical in brand, model, color, size, and condition.
• The competitor must be an authorized local retailer that operates one or more physical store locations within our standard delivery area.
• The lower price must be current, valid, and verifiable at the time of your visit or inquiry.
• The offer must include the same terms and conditions, such as delivery, assembly, and warranty coverage.
• Price matching applies only to new, factory-sealed merchandise.
• Price matching does not apply to online-only stores, membership clubs, clearance sales, going-out-of-business events, floor models, damaged items, or open-box products.

This policy applies only at the time of purchase and cannot be applied retroactively after an order has been placed or delivered.

Our mission is to ensure every customer receives the best price available without compromising on quality, service, or the exceptional experience that defines Better Home Furniture & Mattress.