Frequently Asked Questions
Delivery
How long does delivery take?
Delivery times vary by item and location. Most in-stock furniture and mattresses are delivered within 1–3 weeks. You'll receive a confirmation with an estimated delivery window after your order is placed.
Do you offer white-glove or room-of-choice delivery?
Yes! We offer white-glove delivery for large furniture and mattress orders. Our team will bring your items into your room of choice, assemble them if needed, and remove all packaging. Ask us about white-glove options when ordering.
Do you deliver to my area?
Please contact us or check at checkout to confirm delivery availability for your address.
Returns & Exchanges
What is your return policy for furniture?
We want you to love your purchase. If you're not satisfied, most furniture items may be returned within 30 days of delivery in original condition. Certain items such as custom orders or floor models may be final sale. Please review our full Policies & Warranty page for details.
How do I start a return or exchange?
Contact our team with your order number and reason for return. We'll guide you through the process and arrange pickup if needed.
Are there any restocking fees?
Restocking fees may apply for certain returns. Our team will let you know the details when you initiate your return.
Financing
Do you offer financing options?
Yes! We offer flexible financing so you can furnish your home now and pay over time. We partner with Klarna and Afterpay, allowing you to split your purchase into easy installments.
How do I apply for financing?
Simply select Klarna or Afterpay at checkout. Approval is quick and typically takes just a few seconds. Learn more on our Financing page.
Is there a minimum purchase amount for financing?
Minimum purchase amounts may vary by provider. Check the Klarna or Afterpay options at checkout for current requirements.
Warranty
What warranty coverage do you offer?
Most furniture and mattress products come with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by brand and product. See our Policies & Warranty page for full details.
How do I make a warranty claim?
Contact us with your order number and a description of the issue. Photos are helpful and will speed up the process.
Does the warranty cover normal wear and tear?
Standard warranties do not cover normal wear and tear, accidental damage, or improper use. Extended protection plans may be available — ask us for details.
Still Have Questions?
We're here to help! Contact our team and we'll be happy to assist you.
